Residential Connect

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Residential Connect Service Request

Only use this form if you are not currently an HEC customer. Otherwise, login to manage your account.

Deposit Requirements

At any time, HEC may also require an additional deposit of guarantee after service has commenced.

Option 1

$300 maximum, based on highest 2 months of usage ($100 minimum). Contact us within 10 business days to pay your deposit. We do not accept installment payments on security deposits. Deposits are applied to the account with interest after one year of service if the customer has established a good credit rating. If the service is disconnected before the deposit is refunded, the deposit is applied toward the final bill. Any remaining amount will be refunded to the customer.

Option 2

Credit Reference: The customer may contact a previous electric utility or Harrisonburg Water Department and ask them to send HEC a credit reference. Their service must have been within the past year, have lasted at least 12 months, and have no more than two late payments. Credit reference must be received within 10 business days of applying for service.

Option 3

Previous Service with HEC: If the customer had service with HEC within the last twelve months and has a good credit rating with HEC, no additional deposit will be required.

Option 4

UDAP Contract (for JMU students only): James Madison University students may join the Utility Deposit Assistance Program (UDAP). You must purchase a UDAP contract at JMU before contacting HEC to apply for service. The contract is valid for the current school year and expires on July 31st EACH YEAR. Students who do not renew their contracts by July 31st will be billed a deposit of $350. You must provide the contract number and name as displayed on the UDAP contract when applying for service. The electric account must be in the name of the UDAP contract holder.

JMU Students/UDAP

Utility Deposit Assistance Program (UDAP)

The Utility Deposit Assistance Program (UDAP) allows full-time James Madison University students to have electric service without paying a security deposit. The UDAP contract expires on July 31st each year. Students who need electric service after July 31st must purchase a new UDAP.

If you wish to participate in this program, you must:

Be a full-time degree-seeking JMU student in good standing (no holds).
Purchase a UDAP contract online or at the Off Campus Life office at JMU
Apply for electric service at our office or over the phone. The electricity account must be in the name of the UDAP contract holder.

Students on the UDAP program are required to keep their electric bills paid on time. The UDAP contract can also be used with the City of Harrisonburg for water and sewer services and with Columbia Gas for gas services. If you need further information on this program, please contact a Customer Service Representative at (540) 434-5361 or contact Off Campus Life at (540) 568-6071.

JMU James Madison University Wilson Hall

Residential Connect